Service Manager

Service Manager. Location: Midlands, UK. Salary: £50,000 - £55,000!

Green Recruitment Solutions are currently searching for a Service Manager for a market leader in waste recycling and sorting systems.

Responsibilities:
• To manage the UK Service team (currently around 15 staff)
• Proactive management of Key customers ensuring that high standards of customer service are maintained, with an open line of communication with the customer
• Establish and successfully implement service and maintenance plans in line with company strategy
• Working closely with Sales, Service and Technical teams to improve the customer experience and grow key accounts
• Project management, including new service rollout, on budget, on time and to specification
• Operational staff management, including training, and sickness, capability and disciplinary cases
• Customer Relationship Management
• Staff training and development
• Managing operational Health and Safety, including risk assessment and mitigation
• Technical report analysis
• Reporting, including production of service reviews, savings, etc.
• Team leadership and motivation

The Ideal Candidate:
• Degree qualified
• An experienced Service Manager with a background in the service and maintenance of capital equipment within the waste management and recycling industry
• Well organized and competent team leadership skills
• Customer focused
• A team player with the ability to foster good working relationships with colleagues and customers alike
• Account management, Project management and scheduling experience
• A Professional with good reporting skills
• IT literate
• A clean Driving license with flexibility to frequently travel UK wide

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